Overview
Please take the time to review the following sales terms and conditions. CEC Print Solutions reserves the right to modify these sales terms and conditions at any time. Should changes occur, we will post notifications on our website. Prior versions of the sales terms and conditions will be made available upon request.
Quotations
We are happy to provide you a free quotation for products or services. If you would like to discuss your project with a sales representative, please feel free to give us a call. Our sales representatives are friendly, and extremely knowledgeable about our products and services. If you would like to submit a quote request through this website, click here. Please note that quotations are subject to review after 30 days from being issued.
Turnaround Time
Our normal turnaround time, on standard products, is 3 to 5 working days from approval of final proof. Custom products may require additional time due to special order materials or processes. Before we start your project, we will give you an estimated ship date. Please remember to allow shipping lead time when calculating your actual delivery date. If you need your project delivered sooner, please let us know before we start work on your project. In order to meet a reduced turnaround time, you may incur additional costs. Please note that weekends and holidays do not count as working days.
Overs & Unders
| Quantity Range |
Allowable Overs/Unders |
| 0 - 25,000 |
20% |
| 25,001 - 50,000 |
10% |
| 50,001 - 100,000 |
5% |
| 100,001+ |
3% |
Unless otherwise specified, the above overs/unders policy will apply. If your project requires an exact count, please let us know at the time the order is quoted. You may incur additional costs depending on the materials and manufacturing process used.
Color Variations
While we take precautions during the manufacturing process to ensure consistent color, slight color shifts may occur. This can be caused by many factors, some of which are out of our control. Most of the time, these color shifts are not noticeable. Should your project have critical color requirements, such as corporate colors or specific logo requirements, let us know before your order is placed. We will work with you to ensure that your electronic prepress files and our manufacturing process is optimized to meet your color expectations. Please note that you may incur additional costs for critical color requirements, especially if those color requirements were not factored into the quotation process.
Electronic Prepress Files
All prices are based on the customer furnishing electronic prepress files built to our specifications. Upon receipt, we will review your files for specification errors. If errors are found, we will notify you immediately, along with what needs to be corrected. In some cases, we can make the corrections, although you may incur additional costs.
Proofs
We will provide a PDF soft proof of your electronic prepress files before manufacturing begins. This proof is intended to verify copy, show copy placement, and verify color. The color displayed on the proof, while very close, will probably not be an exact match. Variations in computer monitors and ambient lighting can affect the color you see.
You will be asked to review the proof carefully, and sign a proof approval form. Generally, we allow one (1) business day for you to review the proof and return the signed proof approval form. Should it take longer than one (1) business day, there is a risk that your scheduled delivery may need to be altered.
Additional types of proofs are available. Your sales representative can help you decide which proof is best for your specific requirements.
Payments
All prices in quotations, order confirmations, invoices, and any other documentation stating prices are presented in United States Dollars (USD). We accept Mastercard and Visa for payments. Payment in full is required before your project leaves our dock, unless you have set up an account with us. For on-account customers, we also accept company checks.
To setup an account with us, you will need to submit a credit application on behalf of your organization or yourself. Until your credit application clears, payment in full will be required before your project leaves our dock. Standard terms are Net 30 days, however your terms may vary. You are responsible to pay all charges.
Sales Tax
Applicable California State sales tax will be charged for all projects delivering in the state of California. The prevailing sales tax rate for the jurisdiction in which project was delivered will be used. Sales tax will NOT be charged for customers that submit a resale certificate, or submit proof that they are exempt from sales tax. In all cases, sales tax will NOT be charged on delivery charges that incur as the result of using a common carrier for delivery. However, sales tax will be charged on delivery charges that incur as a result of using our delivery truck.
Freight
Unless otherwise specified, all projects are FOB our dock (Hayward, CA). We use several common carriers for delivery, including United Parcel Service. Lead times and costs will vary based on the delivery address, weight, and carrier used. Your invoice will include all applicable shipping and handling charges, unless otherwise noted. Will calls, and third party billing for freight are also available.
Returns / Refunds
If your project has material defects or there is an error on our part in terms of craftsmanship within our control and we fail to meet your specifications and instructions, we will reprint the project at our expense upon receipt of returned merchandise. Upon discovering the error, contact your sales representative immediately. He or she will work with you to resolve the situation. If we are unable to resolve the situation, and a partial or full refund is deemed as the only acceptable corrective action, then a refund will be issued. The refund will be issued using the same payment method as the original payment was received. For on-account customers, a credit memo will be issued for the refund amount.
